Company Description

Solvo was created with the objectives to help and be a strategic partner to US-based companies. We provide nearshore outsourcing services in which companies transfer essential operations or business functions to obtain a high-quality service and significant savings.

Job Description

Our growing insurance Managing General Agency firm is looking for a skilled problem solver to join our team as Customer Service Representatives.

We need enthusiastic individuals who can listen to customer service issues from producers, policyholders and vendors and then offer a detailed and professional solution to each situation.

They will be bilingual in English and Spanish, have a strong command of the company’s policies and procedures and be well-trained in product knowledge which is critical for offering quick and accurate assistance to our customers.

RESPONSIBILITIES

Valued team member of customer service queue group
Answer incoming customer calls regarding policy questions, billing issues, product problems, service questions and general client concerns
Process payments, insurance policy changes, renewals and cancellations
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in policy processing system immediately after every call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Support sales effort by promoting company programs to producing agents

Qualifications

Must be 18 years of age or older
High school diploma
Ability to remain professional and courteous with customers at all times
Ability to remain calm and work well in pressure situations
Must be available to work full time, including nights, holidays and occasional weekends
Excellent verbal and written communication skills
Bilingual in English and Spanish

Additional Information

SCHEDULE

The normal work schedule is Monday through Friday from 10:00 AM – 8:00 PM. There is a one hour unpaid lunch break and two paid 15 minute breaks. Company provides a break schedule for employees.

Job Type: Full-time