Nordic Investin is recruiting an IT Service Delivery Manager on behalf of one of our partner companies. You know that dependable IT service comes from clear ownership, capable teams and honest performance data. You will manage performance, suppliers and continual improvement while keeping the experience of employees and business teams visible. Decisions must remain useful when they reach delivery teams, suppliers and operational owners. As a senior colleague, you will own substantial outcomes and help others make stronger decisions. You are expected to recognise risk early, communicate it without drama and move work forward with practical alternatives. What you will do

Own service performance, reviews and improvement plans. Coordinate internal teams and external service providers. Manage major incident communication and follow up. Improve service levels, measures and operational reporting. Oversee change, capacity, continuity and lifecycle risks. Build trusted relationships with business service owners. What you will bring

Senior IT service delivery or operations management experience. Supplier, SLA and commercial management ability. Experience leading major incident and problem management. Clear reporting and stakeholder communication. Professional English; Swedish may be required for local operations. Experience that would add value

Workplace, network or cloud service responsibility. Service transition after outsourcing or transformation. Experience managing distributed or international delivery. A background that can succeed here

You may have progressed through infrastructure operations, service management, supplier governance or technical support leadership. What makes the opportunity interesting

You will have the mandate to improve how services are run rather than only report their status. Nordic Investin will make sure you understand the context, expectations and decision path before you are asked to commit significant time. You do not need every optional technology if your core experience transfers and you can explain how you would close the gap. Nordic Investin welcomes candidates with different routes into technology and assesses applicants on relevant capability, judgement and potential.