On behalf of a partner company, Nordic Investin is looking for a Customer Experience Designer. You can connect customer emotion, operational evidence and commercial outcomes without reducing experience to a single score. You will identify the moments that shape trust, design better cross channel experiences and help business owners turn insight into coordinated action. Design is embedded in product and service decisions rather than added after scope is fixed. As a senior colleague, you will own substantial outcomes and help others make stronger decisions. You are expected to recognise risk early, communicate it without drama and move work forward with practical alternatives. Seniority here means broader judgement and follow through, not distance from delivery. What you will do

Analyse customer journeys using research, feedback and operational data. Identify priority moments and root causes of friction. Facilitate improvement work across commercial and service teams. Prototype new journey concepts and service communications. Define experience measures linked to business outcomes. Support owners through implementation and continuous improvement. What you will bring

Experience in customer experience, service design or journey management. Ability to combine qualitative and quantitative evidence. Commercial understanding and stakeholder influence. Experience moving from insight to implemented change. Experience that would add value

Voice of customer platforms and feedback analytics. Subscription, financial or complex service businesses. Change management and process design. A background that can succeed here

Your background may span design, customer insight, marketing, operations or consulting. What makes the opportunity interesting

You will work on journeys that matter to customers and to commercial performance. Nordic Investin will make sure you understand the context, expectations and decision path before you are asked to commit significant time. You do not need every optional credential if your core experience transfers and you can explain how you would close the gap. Nordic Investin welcomes candidates with different routes into the profession and assesses applicants on relevant capability, judgement and potential.