Keeping that merchant base running well requires strong operational follow-up: knowing what to look for, spotting issues and opportunities early, and making sure the right people can act on them. About us

Join us at CDON Group, a Swedish listed company with a long history and extensive experience in the e-commerce market. Our mission is to unleash the power of the marketplace to give the best shopping experience in the Nordics. We are in a growing phase of massively increasing supply by expanding our merchant base, and we're on the lookout for a Merchant Operations & Support Manager to join us on this journey for our two Nordic marketplaces: CDON and Fyndiq. About the role

As Merchant Operations & Support Manager, you'll take ownership of key parts of our merchant operations. You'll monitor merchant and marketplace data, identify issues and opportunities, and drive the right follow-up together with relevant colleagues. You'll also own and improve recurring processes, reporting and checks, and take initiative on projects that make our merchant operations more efficient, scalable and reliable. This is a great fit if you're early in your career, comfortable with data and want to learn a marketplace from the inside. You'll have your own clear areas of ownership from day one and a manager who is close to the work. You run the operational, support and compliance work underneath it — the monitoring, the casework and the recurring checks — rather than carrying a portfolio or performance targets. - Our Product Compliance Manager owns regulatory and product compliance policy. You run the monitoring and recurring checks that support it — you're not expected to interpret regulation. As an AI-first company, we expect you to build AI and automation into how you work. If your instinct when you meet a repetitive task is to automate it, you'll fit here. Responsibilities include

- Keep an operational eye on merchant delivery and service quality across CDON and Fyndiq — fulfilment, on-time delivery, issue and escalation rates — and flag the merchants who need attention

- Run the follow-up on flagged merchants together with Merchant Support, applying our escalation ladder consistently and documenting what was done

- Review newly onboarded merchants after their first weeks and flag anything that looks off

- Monitor the merchant base for pricing errors, product data quality issues, unfulfilled orders and suspected fraud

- Maintain and improve our merchant-facing and internal reporting, including the performance score merchants see in Merchant Center

- Run our recurring compliance and finance data checks (e.g. VAT validation, chemical tax, credit monitoring), supporting our Product Compliance Manager

- Use AI and automation to cut manual work out of the above, and share what you build with the team

Qualifications and requirements

We're looking for someone curious and careful with data, who wants to understand why a number moved and is happy to chase it down. We'd especially like to see:

- 1–3 years of experience in an analytical role — e-commerce or marketplace operations, business analysis, reporting, or support work with a strong data element. We will be conducting interviews with candidates on an ongoing basis. A six-month probationary period applies. Departments: Supply Locations: Stockholm Remote status: Hybrid