Join the Digital Experience Design organisation, a global community of designers and researchers exploring new opportunity areas within Digital Sales experience at a leading fashion company. About the assignment

This role will shape how the brand builds an ongoing relationship with customers beyond moments of purchase. You will be responsible for rethinking post-purchase as a space for continuous, two-way communication that is not dependent on transactions. You will work with communication as a system rather than a set of messages, defining tone, cadence, entry points, and feedback loops that allow customers to engage on their own terms. Success in this role means creating clarity and trust through consistency, not volume. You will join the Digital Experience Design organisation, a diverse, global community of designers and researchers working across multiple Value Streams. You'll collaborate closely with cross-functional product teams as well as colleagues in Tech, Marketing, Brand, and Commercial functions. Your work will shape both customer-facing and colleague-facing experiences across the Brand. Responsibilities

Discover opportunities within the area of inverted commerce, related to agentic commerce

Conduct user research to inform, validate, and refine hypotheses. Collaborate closely with the Product Manager leading this initiative, as well as other stakeholders. Also collaborate with colleagues in Post Purchase and Customer Service, as this relates to post purchase communication in a part of the customer journey owned by Customer Service. Present experience concepts to help the organization choose a path forward. Work with best practice related to both scalable and inclusive design. Incorporate industry and technology trends related to AI and e-commerce. About you

Motivated by creating real user and business value. Curious, humble and knowledgeable about industry trends in digital retail and AI. Driven by impact, ownership, and a thriving team culture. Grounded in trust, psychological safety, and open communication. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.