We are looking for a Product Support Specialist based in Malmö to join our team! Spiideo is the leading provider of automated cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility. ABOUT THE ROLE

As a Product Support Specialist, you will play a key role in ensuring our customers get the best possible experience with our products. Responsibilities:

Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements

Act as the first point of contact and advocate for our customers across all products

Escalate incidents to our Engineering team when needed

Investigate and replicate bugs, and testing new features

Collect customer feedback and channel insights back to our product team for improvements

Contribute to delivering a best-in-class support experience

Qualifications:

A strong interest in helping customers and solving problems

Ability to work independently and stay on top of things in a fast-paced environment

Excited to be working in a fast-paced environment, including the option to work on weekends and shifts

A passion for technology and sports! You will report to the Support & Operations Team Lead - EU & ROW, based in Malmö.