Assistant manager- CRM
Assistant manager- CRM – Call The Doc – For Better Health Care Experience Skip to content Call The Doc - For Better Health Care Experience Home About Us Careers Corporate Wellness Blog Contact Us Call The Doc - For Better Health Care Experience Main Menu Home About Us Careers Corporate Wellness Blog Contact Us Assistant manager- CRM Job Category: Assistant manager Job Type: Full Time Permanent Job Location: Jaipur Position : Assistant manager- CRM Vacancy : 1 Employment Type – Full Time, Permanent Experience – 1 to 3 Years Education – Bachelor’s degree in Pharma, Business Administration, Business Management, Hospitality. Salary : As per the company norms Key Responsibilities: Supervises customer service representatives. Ensures that customers receive the quickest service possible. Assists representatives in handling disappointed customers. Determines a course of action to resolve customer problems. Interacts with customers using phone, email, the company website. Provides assistance to representatives during extremely busy times. Ensures that customer service representatives follow all company policies and procedures when dealing with customers. Uses social media to help promote the company’s products and services. Takes customer complaints to upper management when necessary. Interacts with vendors, partners. Generates reports for upper management. Helps create, update and maintain call scripts for representatives. Maintains database of customers for follow-up and services. Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement. Train newly hired customer service representatives. Train representatives on new equipment and software. Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction Require Skills & Experience: Must have outstanding customer service skills. Strong interpersonal and active listening skills. Must have good MS Excel skills. Must be highly detail-oriented and have the ability to effectively multi-task. Must have excellent management and leadership skills. Experience in managing and handling customer service representatives/teams. Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Quick Links Home About Us Careers Blog Privacy Policy Contact Us Follow US Facebook Youtube Instagram Linkedin Mobile App Copyright © 2022 Callthedoc. All rights reserved. In compliance with Drugs and Cosmetics Act, 1940 and Drugs and Cosmetics Rules, 1945, we don’t process requests for Schedule X and other habit forming drugs WhatsApp us Call Now Button