Account Manager

ASTOUND Group | Account Manager Skip to main content Contact Home Our Services Tradeshow Exhibits Events Fabrication & Production Immersive Experiences Digital & Interactive Tech Retail Activation & Popups Mobile Tours Digital Products Sports & Venues Architectural Services Museums Design & Prototyping Our Work About Us Careers ASTOUND Insider Contact Us Careers Title: Account Manager Term: Full Time Location: Las Vegas, NV Type: On-Site Apply Now on the ASTOUND Job Portal ASTOUND Group - Las Vegas, NV Apr 09, 2025 WHO WE ARE… ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes. With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy —and for the business itself, driving both revenue and enterprise value. JOB SUMMARY: We’re looking for an Account Manager who shares this vision to join our team. As an Account Manager, you serve as a bridge between our Sales/Client Partnership Team, Project Management Team, and the client. In this role, you collaborate with the extended ASTOUND internal Operations team on the execution of individual projects, taking responsibility for ensuring that ASTOUND output adheres to client objectives, meets client deadlines, and achieves ASTOUND high quality standards. KEY RESPONSIBILITIES: Assist the Sales/Client Partnership team in leading client accounts/projects Maintain Client Accounts in conjunction with the Sales/Client Partnership and Project Management team members Build and maintain effective client relationships, ensuring that all client's needs are heard, understood, and addressed Contribute ideas to project teams and regularly make recommendations to client contact and Account Leaders on how to improve a project or program Participate in new business opportunities as requested (research, preparation for & participation in pitches) Own master timelines and project plans externally; communicating action items to client stakeholders and monitoring adherence to deadlines Collaborate with the Project Management Team on internal timelines, communicating and managing changes to clients as necessary Lead client calls & contribute to internal meetings Ensure clear communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/ action items Collaborate with the Operations Team members where appropriate which includes but is not limited to the following: Property and graphic inventories Job process issues Show sit expectations Quality/Expectation Pricing/Billing Assist in the successful onboarding of operational departments through comprehensive Job launch meetings and ongoing status meetings Work to ensure all deadlines are met and that assigned clients receive superior ongoing service through delivery Continuously monitor industry trends and best practices, and share insights and recommendations with clients and internal teams Budget Management Work with the Estimation team to solidify project budgets in conjunction with Sales/Client Partnership and Project Management team members to provide proposals to clients Work with Sales Coordinators to invoice client projects assigned in a timely manner Track and create change orders (in conjunction with the Project Management Team) for all items outside of the original scope of sign-off and invoice to clients as required Follow up directly with the client, as required, to resolve unpaid invoices & ensure receipt of payment prior to initiating Job Launches Create, maintain, reconcile