Operations & Onboarding Associate
Operations & Onboarding Associate | Anchor Skip to content Follow our whatsapp channel Anchor Group Partner Network Private Clients Asset Management The Team Products & Services Product Type Local Solutions Global Solutions Unit Trust Hedge Funds Personal Share Portfolios Structures Multi-Managed Solutions Passive Solutions CLIENT Type Individual Investors Local Solutions Global Solutions Unit Trust Hedge Funds Personal Share Portfolios Structures Aspiring Investors Financial Advisors Local Solutions Global Solutions Unit Trust Hedge Funds Personal Share Portfolios Structures Multi-Managed Solutions Passive Solutions Pension Funds Downloads Factsheets Application Forms Latest Research Contact Us URGENT ALERT: Please beware of fraudulent WhatsApp groups and other groups across Social Media pretending to be affiliated with Anchor and Anchor staff members. Do not engage with these malicious and fraudulent groups in any way. Please direct all queries to invest@anchorcapital.co.za . Operations & Onboarding Associate Full-Time Operations Mauritius Title: Operations & Onboarding Associate (Financial Services) Department: Operations & Administration Location: Beau Plan Business Park, Mauritius Reports to: Operations & Administration Team Lead Level: Mid-Level (with growth towards Specialist) Employment Type: Full-time, on-site Role Purpose The Operations & Onboarding Associate will play a critical role in supporting the day‑to‑day functioning of the Operations team by taking ownership of key processes currently heavily concentrated across three existing team members. The role is designed to improve workload distribution , eliminate single points of failure , and strengthen operational resilience across onboarding, regulatory documentation, client servicing, and transaction processing. This role requires a detail‑driven individual with strong process awareness, who is able not only to execute tasks but also to identify opportunities to improve the efficiency, consistency, and reliability of operational workflows . Key Responsibilities Client Onboarding & Account Setup Perform initial and periodic reviews of client identification, regulatory, and supporting documentation for individuals, companies, trusts, and other complex structures. Conduct ongoing compliance refresh checks to ensure all client records remain current and meet regulatory standards. Prepare onboarding packs, complete required forms for custodians, and maintain accuracy across internal systems. Issue welcome notes, ensure correct fee structures are applied, and fully complete onboarding checklists. Liaise with PM assistants, custodians, and compliance teams to ensure all outstanding onboarding requirements are fulfilled. Transaction Processing Process and verify deposits , including checking Source of Funds (SOF) and ensuring correct POSF documentation. Manage withdrawal requests , conduct call-backs, and ensure timely submission to custodians. Assist with inter-account transfers, cash movements, and settlement confirmations. International Tax & Regulatory Documentation Assist clients and PM teams with cross‑border tax residency declarations and international tax compliance forms required by custodians (e.g., U.S. investment eligibility, foreign tax classification requirements). Troubleshoot issues related to links, access, verification codes, or classification questions within digital tax documentation platforms. Escalate complex cases and ensure accurate, timely submission of required forms. Maintain regulatory documentation logs and assist with enhanced due‑diligence reviews for high-risk clients. Fee Administration Update fee structures, brokerage rates, and management fees where required. Support month-end and quarter-end fee processes, reducing dependency on senior team members. Client & PM Support Respond to PM and client assistant queries relating to account status, documentation, deposits, withdrawals, and compliance. Facilitate requests for system access, clie